FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How much does delivery cost?
We offer free standard delivery on all our products.
For customers that require an order urgently, we offer a next day delivery service for only £1.99
How long will it take to receive my order?
Our standard free delivery shipping is dispatched by Royal Mail 2nd Class and will typically take 2 to 3 working days.
Next day delivery is sent via Royal Mail 24 Hour Tracked and is typically made within 1 business day.
What is your return policy?
We offer a 30 day hassle free return policy. All returns are free of charge. Please visit the returns page to find out more information.
My cable isn't working. How can I get support?
Please contact us for support or visit our blog for common problems and resolutions.
Orders
Below are some of are common questions about orders
What payment methods do you accept?
We accept payments from major cards such as Visa and Mastercard. As well as PayPal, Apple Pay and Google Pay.
Can I collect an order from you?
We can arrange a collection. However you would need to contact us first to make somebody is available to meet you.
I haven't received my order. What can I do?
You can track your order with the tracking number providing. Which is accessible from the customer hub. Please contact us if you haven't received your item within the advised delivery time.
Are there any discount codes available?
We do run discount code promotions from time to time and also send out via our mailing lists. If you have not yet subscribed then please do so you will be informed of any offers and promos.
Products
Below are some common questions about our products
What cable do I need for my 4K TV?
There are several HDMI standards and sometimes it's not clear what HDMI cable is best for your needs.
Please visit our blog for guides on purchasing the correct cable for your requirments.
What cable is best for watching movies on a 4K TV.
Any of our 4K HDMI 2.0 cables will be an ideal match for watching movies. 8K HDMI cables are typically for unlocking enhanced gaming features.
Please visit our blog for guides on picking the correct HDMI cable for your particular needs.
What is the best cable for playing games?
A HDMI 2.1 cable will best for the latest gaming consoles such as the PS5, Xbox Series X and PCs. This will unlock enhanced features such as a higher refresh rate, 4K at 120hz, Variable Refresh Rate (VRR), and Auto Low Latency Mode (ALLM)
For older consoles or if you have a TV that doesn't have a HDMI 2.0 port, then a 4K HDMI 2.0 cable will be the best match as you will not be able to use the extra features of a 2.1 cable.